1 reviews | Active since Jan 2012
Inacapacity/ to provide invoice or itemised billing
<p>Its been one week now since I wrote on this site about the atrocious unprofessional attitude and lack of capacity of Vodacom to simply provide myself as a business customer with an invoice or itemised billing. I have now written 9 emails to vbsadmin,dealerassist and eccclo@vodacom and want to see if i can record a milestone by reaching 365 emails before they provide me with my request - surely that would be a record for any bad business!!.In the interim and in response to my last posting- an agent tried to contact me twice but left no number to return the call. One would think that the supposedly top cell phone provider should have a capacity to provide a callback number as suprising as it may seem to Vodacom - some of us have to work for a living!. I can only conclude that Vodacom must have something to hide and lack transparency or they would provide me with an invoice an itemised billing report. Arrogant, lack of basic capacity and lack of inclination describe Vodacoms attitude . Be careful - this matter does not reflect transparency or good business sense. Posting to Facebook now and international media..</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
