inability to resolve queries

i sent an online request for an upgrade and got no call back, went into Vodaworld's Vodashop and could not get any assistance because no one had access to my actual account because my profile had been moved to 3D. However the individual i spoke to said i could keep my package 'as is' if i wanted to and just apply for a new device. they had no stock of the device i wanted so i left after she suggest i try the online division. i called the upgrades department for days holding for up to 1 hour and finally got told i could not keep get the deal i wanted. i went to woodmead vodashop and their agents said i could not get to keep the package i am on and that the upgrades department had given me wrong information. DOES ANYONE KNOW HOW THIS ACTUALLY WORKS so i stop creating options that do not exist. If my account was ever to fall into arrears i bet everyone at Vodacom would know exactly what to do and have full access to everything. must we have to threaten to move to a different provider to get things done? i have been a client for over 10 years and the hustle just does not stop. all i want is a simple flexible upgrade process. i still pay dont i?!? win win maybe?<br>