PW
Philip W

1 reviews | Active since Jul 2015

30 Jul 2015, 19:38

Inability to resolve my problem after weeks

I have 2 accounts with Vodacom, a total of 5 contracts. I made my normal payments on both accounts on 28 May 2015 by eft. I mailed more that 50 proof of payments over a period of about one and a half months, having my lines/services suspended almost every week. I would phone the call centre send the proof of payments again and the service would be reconnected only to be suspended again in a few days.<br> On 22 July my service was suspended again. After numerous calls I was told on 24 July that the payments have been allocated but that my line/number has been deleted from the network. I have been trying ever since to have it reconnected. The call centre refers me to accounts who refers me to legal, who confirms every time that the account is not in arrears, and then refers me to accounts again. My service has been suspended now for more that a week whilst my account is up to date. I have also completed a reactivation form at one of the Vodacom outlets in Centurion mall (very unhelpful staff) two days ago already but still no joy. I have even made another payment on my account today to ensure that I am not in arrears- So I am paying but getting no resolution or service at all!

0
Replies (1)
Vodacom
Vodacom's reply31 Jul 2015, 14:25
Official
Hello PRcity1,

We have received your enquiry and one of our consultants will be in contact with you.

Regards
Vodacom Consumer Website Team

Best regards,