Inability to provide service as advertised

I'm a VSAT subscriber - this means I use a satellite dish to communicate via the internet as well as a VOIP telephone - service provided by Vodacom Business (I've been told to contact DSTV / Multichoice etc as your consultants clearly do not know what service I'm using - extremely poor product knowledge)<br> <br> You provide a service where one can view (online via Vodacom Business Self Service Portal) the data usage / data remaining as well as purchase (top-up) additional data / tokens. The web interface of the portal was recently updated - I haven't been able to use it productively since as I'm only able to log in - only my VOIP solution listed, nothing else - unable to purchase top up / view account information.<br> <br> Here is last SR number SR*** that is still open