Inability to provide PDF statements

<p>After several requests, complaints etc to Vodacom they are still referring me from one department to another as they seem to not be able to provide a statement in a plain PDF format. Instead they insist that you must download unsupported encryption software which anyone that works for a company with proper security policies are not allowed to do.</p> <p>The providing of statements in a format the customer can access is governed by law and MUST be adhered to, yet Vodacom cannot understand this or just do not care.</p> <p>I will share my personal details with Vodacom if a consultant engages with me re this complaint (which at this stage I doubt)</p>