JR
Jann R
1 reviews | Active since Jul 2012
24 Jun 2019, 12:16
Inability to order contract upgrade if phone has been ******
I have been trying to perform an online contract upgrade with Vodacom for the past few days now. It appears to be impossible to do so, as my mobile phone has been ******. Vodacom's procedure hinges on the fact that they will send me an SMS, to which I need to reply "1" to to proceed. Customer care consultant even advised that I do a SIM-swop first so that I can then answer the SMS.
So Vodacom wants me to buy a phone, so that I can use it to buy a phone.
I have spoken to numerous consultants and two supervisors and I am no where closer to being able to order a phone.
Up your game Vodacom - this is not good enough!
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
24 Jun 2019, 12:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jun 2019, 12:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JR
Jann R's updateReviewer Update
24 Jun 2019, 13:26Hello Vodacom Automated Reply
I have been TRYING to get Vodacom to contact me, unsuccessfully, since Thursday.
I would LOVE to believe you, but I am sceptical
I have been TRYING to get Vodacom to contact me, unsuccessfully, since Thursday.
I would LOVE to believe you, but I am sceptical
JR
Jann R's update24 Jun 2019, 13:26
Reviewer Update
Hello Vodacom Automated Reply
I have been TRYING to get Vodacom to contact me, unsuccessfully, since Thursday.
I would LOVE to believe you, but I am sceptical
I have been TRYING to get Vodacom to contact me, unsuccessfully, since Thursday.
I would LOVE to believe you, but I am sceptical
Vodacom's replyOfficial
24 Jun 2019, 15:22Dear Jann,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and the call goes straight to voicemail. We have responded to your posting via email.
Regards
Consumer Website Team(SA)
Vodacom's reply24 Jun 2019, 15:22
Official
Dear Jann,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and the call goes straight to voicemail. We have responded to your posting via email.
Regards
Consumer Website Team(SA)
JR
Jann R's updateReviewer Update
25 Jun 2019, 11:09I have still not been called by Vodacom support, despite numerous requests for this to be done. my contact details have been forwarded to Ashwin but this does not seem to make a difference.
@Vodacom it appears that the best way for me to resolve this is to move to your opposition, after a period of more than 20 years - do you concur?
@Vodacom it appears that the best way for me to resolve this is to move to your opposition, after a period of more than 20 years - do you concur?
JR
Jann R's update25 Jun 2019, 11:09
Reviewer Update
I have still not been called by Vodacom support, despite numerous requests for this to be done. my contact details have been forwarded to Ashwin but this does not seem to make a difference.
@Vodacom it appears that the best way for me to resolve this is to move to your opposition, after a period of more than 20 years - do you concur?
@Vodacom it appears that the best way for me to resolve this is to move to your opposition, after a period of more than 20 years - do you concur?
JR
Jann R's updateReviewer Update
25 Jun 2019, 12:02@Vodacom is your service SO poor that you do do net even honour Hellopeter complaints anymore? Please note that a automated response and a half-hearted effort to make make contacts does not count as taking my complaint seriously in my book. I have been unsuccessful in getting you to contact me since Thursday last week. I can see that my emails are being read, but there's no action forthcoming
JR
Jann R's update25 Jun 2019, 12:02
Reviewer Update
@Vodacom is your service SO poor that you do do net even honour Hellopeter complaints anymore? Please note that a automated response and a half-hearted effort to make make contacts does not count as taking my complaint seriously in my book. I have been unsuccessful in getting you to contact me since Thursday last week. I can see that my emails are being read, but there's no action forthcoming
Vodacom's replyOfficial
25 Jun 2019, 14:38Dear Jann,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team(SA)
Vodacom's reply25 Jun 2019, 14:38
Official
Dear Jann,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team(SA)
JR
Jann R's updateReviewer Update
27 Jun 2019, 10:15@Vodacom The issue was eventually resolved by Ashwin from the Consumer Website Team. Whatever you are paying him, it is not enough :-)
@Ashwin many thanks for your professionalism and assistance.
Kind Regards
Jann
@Ashwin many thanks for your professionalism and assistance.
Kind Regards
Jann
JR
Jann R's update27 Jun 2019, 10:15
Reviewer Update
@Vodacom The issue was eventually resolved by Ashwin from the Consumer Website Team. Whatever you are paying him, it is not enough :-)
@Ashwin many thanks for your professionalism and assistance.
Kind Regards
Jann
@Ashwin many thanks for your professionalism and assistance.
Kind Regards
Jann