Inability to get my number operational after 7 days

My Vodacom cell phone was mistakenly ported by Cell C to their network on 21 December 2017. A request from Cell C for reversing the port was send to Vodacom on the 22 of December 2017 and the request was approved by Vodacom. On the 27th of December I went to a Cell Shack branch and they tried to assist me. The consultant spent an hour and a half to try to find someone would could give more information. Eventually she spoke with a lady who said that the porting would be done by the following afternoon. Next afternoon no service still. I went back to Cell Schack to enquire. Again, the consultant spent another hour to try and find the correct person or department to help us. Apparently, the lady we spoke with the previous day nobody knows. No information is available of our conversation with her and now one can find her. We started the whole process all over again only to be informed that the department which can assist us is now closed. Today I must go back to Cell Shack and try to find somebody to help me. I have a contract with Vodacom for 25 years and I have another two contracts with them. This has been a very bad experience for me. It seems as if the personnel employed with Vodacom’s’ helpdesk do not have the ability to assist with a query. They do not know which department can help. Yesterday I was told that this whole process will take 14 days to be resolved. I have been without cell services for 12 days now. Please Vodacom is there ANYBODY out there who has the ability to do their work and to provide me with ANY KIND of service!!!!!