Inability to complete the most simple request

My phone was ****** over a week ago on a Saturday night. After spending most of Sunday trying to reach/track/recover the device, it became apparent that it was gone for good. I promptly blacklisted the phone, blocked the SIM and reported the incident to the SAPS on the Sunday afternoon.<br> <br> I use this device for business (it has all my contacts and emails) and for banking, etc.<br> <br> Then next day, Monday, I contacted Vodacom insurance to refer my claim as the phone was insured. Whilst going though the motions of completing my claim, it became apparent that Vodacom had, somehow, misspelled my name on their system and as such, my ID number and name do not match and the claim could not be finalised.<br> <br> Then the tale of woe really begins. In over a week, I have been shafted from pillar to post. Everyone answers the phone, everyone tells me how sorry they are and yet in over a week no one has been able to arrange the changing of three letters on a computer. Everyone admits there is 'nothing they can do'. I have tried to follow up countless times but every time its a new person at a new call centre. I have 'escalated' twice - no result.<br> <br> It really is a massive disappointment. Fix this.