CH
Carmen H
1 reviews | Active since Feb 2020
24 Dec 2025, 13:14
Inability to blacklist
Inability to blacklist a device. I have the IMEI number but because the number was not used in the device post an upgrade I am unable to backlist this device. Paying customer but have no ability to action this. Trying to stop the user from further DA.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Dec 2025, 14:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2025, 14:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Dec 2025, 11:36Dear Carmen,
Thank you for taking the time to share your concerns with us. We truly value feedback from our customers, as it helps us identify areas where we can improve.
Please be assured that your concerns have been acknowledged, and feedback on this matter has been provided.
If you have any additional questions or need further support in the meantime, feel free to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We truly value feedback from our customers, as it helps us identify areas where we can improve.
Please be assured that your concerns have been acknowledged, and feedback on this matter has been provided.
If you have any additional questions or need further support in the meantime, feel free to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2025, 11:36
Official
Dear Carmen,
Thank you for taking the time to share your concerns with us. We truly value feedback from our customers, as it helps us identify areas where we can improve.
Please be assured that your concerns have been acknowledged, and feedback on this matter has been provided.
If you have any additional questions or need further support in the meantime, feel free to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We truly value feedback from our customers, as it helps us identify areas where we can improve.
Please be assured that your concerns have been acknowledged, and feedback on this matter has been provided.
If you have any additional questions or need further support in the meantime, feel free to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,