RR
Ritesh R
1 reviews | Active since Jun 2012
19 Jan 2021, 16:06
Inability to assist - difference in Rates from Vodacom and Samsung
I am trying to apply for a Samsung Galaxy Ultra. The price however indicated by Samsung in an email from Samsung South Africa is different to that of the Website when doing the pre-order. R869 vs R949
No department in Vodacom is able to assist for me to understand the difference and how it is possible to get the deal advertised by Samsung SA.
I was pushed from pillar to post with no satisfaction.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Jan 2021, 09:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RR
Ritesh R's updateReviewer Update
20 Jan 2021, 11:23Good Day
I have spoken to Samsung and they sent me to Vodacom. I was informed that they are only the supplier and do not have controls over the pricing and deals. Once again, I'm just been pushed over.
Mail from Samsung:
Thank You for the information below.
We at Samsung have no control of how the service providers [prefer to sell our products ] but they provide their own benefits on to the products for more sales .
Please inform if that answers your question
I have spoken to Samsung and they sent me to Vodacom. I was informed that they are only the supplier and do not have controls over the pricing and deals. Once again, I'm just been pushed over.
Mail from Samsung:
Thank You for the information below.
We at Samsung have no control of how the service providers [prefer to sell our products ] but they provide their own benefits on to the products for more sales .
Please inform if that answers your question
RR
Ritesh R's update20 Jan 2021, 11:23
Reviewer Update
Good Day
I have spoken to Samsung and they sent me to Vodacom. I was informed that they are only the supplier and do not have controls over the pricing and deals. Once again, I'm just been pushed over.
Mail from Samsung:
Thank You for the information below.
We at Samsung have no control of how the service providers [prefer to sell our products ] but they provide their own benefits on to the products for more sales .
Please inform if that answers your question
I have spoken to Samsung and they sent me to Vodacom. I was informed that they are only the supplier and do not have controls over the pricing and deals. Once again, I'm just been pushed over.
Mail from Samsung:
Thank You for the information below.
We at Samsung have no control of how the service providers [prefer to sell our products ] but they provide their own benefits on to the products for more sales .
Please inform if that answers your question