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Martin M
1 reviews | Active since Mar 2013
07 Jun 2023, 14:50
Inability to alter data expenses
I have made use of Vodacom's online platform to buy new data, but now that I want to reverse/cancel the monthly data expense on the same online platform, I get a error message. This has been going on for more than two months. Shouldn't I as the client be able to have control of my expenses on an online platform?
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Vodacom's replyOfficial
08 Jun 2023, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2023, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team