In urgent need of strengthened signal in our area - Zwavelpoort, Pretoria East

We have nine (9) contracts with you (including data and cell phone contracts) with a monthly bill of around R 4 600-00, eight (8) of these contracts are on the premises permanently and one are on the premises for eight hours per day.

The signal in our area is very poor with little to no reception indoors. All calls needs to be taken outside and even outside the reception is really bad and calls get either dropped or does not go through at all. A few businesses are operated from the premises and with there being no Telkom lines in the area all these businessess are 100% reliant on communication with clients via cell phones i.e. Vodacom.

There are also permanent residents on the premises whose security is in jeopardy as no one can be contacted in case of emergencies due to bad reception.

Our area has very good MTN signal strength and we are thus strongly considering to move all our contracts to MTN if this matter can not be resolved soonest.

One would think that being situated in Pretoria East there would be very few problems regarding signal strength, which is unfortunately not the case.

We request that you get back to us with a solution as a matter of urgency otherwise we would have no other option but to end our contracts with you and make use of the MTN service available. We are also aware that MTN has a signal booster for cases like this and wish to know if you have a similar or better solution?