In trying to register for the wallet, a problem occured which is very poorly delt with

In trying to register for the wallet, a problem occured which is very poorly delt with. I'm constantly adviced to re-enter my info and then after they FICA-ed it informed me they have problems with my image. The only option they gave is to resubmit my ID card and not the photo of myself on which unfortunately I am with my glasses on. So we're running in circles. TOBI the bot is useless and the two operators I eventually encountered were of no use!