NB
Neil B
1 reviews | Active since Nov 2018
27 Nov 2018, 14:25
In true Vodacom fashion, they haven't cancelled my contract.
I called them up 1 month before to cancel my contract as I didn't want to renew, they said it was fine and that the cancellation will take effect.
What happens, they charge me which means they didn't cancel the contract and now I have to call in AGAIN.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Nov 2018, 16:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2018, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Dec 2018, 17:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 17:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team