In the dark and out of pocket

I am a Vodocam customer on the S Package. The last couple a months (3) I have had very bad access to my Vodacom internet account. During this same period my monthly bill virtually doubled. This is due to high data charges. <br> I normally buy data bundles to keep the data bill within reason. In general Vodacom informs me through SMS that my data has reached a low level. I will then always purchase data using either my Vodacom internet account or the 111 number. For the last three months I remember receiving these warnings and trying to purchase data through the Vodacom internet account and when this fails, then purchasing the data through dialing the 111 number. In hindsigh, it does not look as if most these purchases were succesful. <br> I have since been informed that my account has been deleted from the system, due to me being one of the customers who is being transferred to a new system. This has apparently been ongoing for the last couple of months. This resulted in me not being able to monitor my cell account adequately and a high cell phone bill. I believe that Vodacom should re-imburse me with some of the out of bundle data costs incurred due to their systems not working.