****** in suits

I contacted Vodacom in February 2024 requesting for a new sim card as they advised that the one I purchased in December 2023 was damaged because it was not reading on my phone or router. After numerous calls and hello peter reviews they shared that they will be giving me a new sim card. I asked if I will be refunded and the lady that was helping me said she will get back to me regarding that. Four months later I am still waiting for my new sim card, a call from the online sales department and yet they are still debiting my account until now. I am really tired of following up, does this issue show resolved on their side? I can't really say I would be surprised if that would be the case. Vodacom is a whole bunch of ****** in suits. I would never recommend them to anyone.