KS
Kirsten S

1 reviews | Active since Apr 2013

10 Aug 2020, 10:38

In poor Taste

I think it is in very poor taste especially in these hard times to take advantage by "conning" customers into buying things they can't use. I am a prepaid client and have to refill my data account. as always I received an SMS to remind me of my data balance when it it low. in that message it said dial *124# to get social 1GB at R39. Now finally someone to lower their rates to relive a bit of financial burden. Boy was I wrong because when I dd purchase this data it did not appear on my phones balance but separate as Social Data tickets. When I phoned Vodacom to ask what that was I was told that Data can only be used with Facebook ,Twitter or Instagram. As I have none of the above - Shoot me- the data was lost and I had to buy more for my phone. You tell me if I am stupid to not understand form that SMS very poor and misleading. I am very sad that in hard times like this companies can still be allowed to get away with this.

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2020, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Aug 2020, 14:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with the relevent department and was provided the correct information regarding your query. Please select the link below to fami****ize yourself with the Vodacom Social Ticket Bundles:  

https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-ticket Regards Consumer Website Team 

Best regards,