In need of desperate help and service offering or else I am going to cancel all Vodacom contracts and move on

Extremely unhelpful and inflexible in the provision of their products and services. One gets transferred from pillar to post when calling their call centers. No central point of resolution. No efficiency in their delivery services. I have taken out an additional contract and ordered a device and I was told delivery would be within 7 days. Somewhere between RAM and Vodacom there was a mess up with my contact details and i was uncontactable upon delivery. Needless to say, it is three weeks later and I still do not have the device and I have no idea as to when delivery will take place. I have even offered to go and collect the device myself, seeing that delivery is so difficult for them to achieve and my request could not be accommodated. I have spoken with a Salome, Nhlanhla, Refilwe and many others who to date cannot help me or offer a solution to my problem.

Can someone from Vodacom please call me with a solution.