SM
Sellina M

1 reviews | Active since Sept 2024

02 Sept 2024, 20:14

***** in my account

I have an account vodacom.i was paying R675.. In June 2024 one of their consultant called me n mislead me with their product. Within 14 days,I called to cancel. The next month muly debit order went up to R804. The told me that they can't reverse the payment. I let it off. The following month my debit order went up with R899., I reversed the money called vodacom. They told me that matter will be escalated and it will be investigated. They will call me . I'm still waiting. I got SMS stating that I must pay R1289... I called them again, requested to speak to the team leader..I was told that the team leader will call me within an hour. Till today nobody called me. Last week Friday a debit order went off ,R2700.. I told vodacom that their staff are busy doing ***** in my account nobody is not helping me. But they're very quick to take my money .. Im receiving **** service from vodacom n it's staff members. IAM not gonna pay anything... I'm sorry to say this Vodacom you have useless staff members.. n you hired ********s

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2024, 08:17
Official
 
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team