In July 2026, I requested early termination quotations for my two Vodacom contracts (a phone cont...

In July 2026, I requested early termination quotations for my two Vodacom contracts (a phone contract and a data SIM) two weeks before my debit order date so I could settle both accounts in full. I paid the exact lump-sum quotations provided, and multiple Vodacom consultants assured me on recorded calls that no further debit orders would go off on the 15th. My SIM card was subsequently migrated to prepaid, confirming the contract was cancelled. Despite this, Vodacom's billing system has continued attempting unauthorized debit orders on my closed account, causing me to incur bank penalty fees and successfully deducting R217.01 months later (which I had to reverse through my bank). When I escalated this, a manager admitted the consultant failed to disclose an extra charge on the quote, yet Vodacom refuses to clear the false balance or send me an official paid-up account closure letter. I have all proof of settlement payment, call recordings, and a sworn SAPS affidavit, and I am escalati