IN HOUSE *****

So your contract get hacked upgraded online. Wow Vodacom soft block your account, i have 2 lines on the contract. Upon enquiery on the reason and over 6 calls made to 111, I get 3 different reasons: 1. A system error. 2. A credit reached issue ( BTW its a top up plan) 3. Blocked due to ***** and an account of data usage to the tune of R 70 000 was made over a 5 day period. How on earth can it be. A sim swop was done. This to my knowledge must be done at aVodacom outlet, positive id to be ptoduced. Surely did was not done as per my own investigation this was done in Johannesburg and I reside on the KZN north coast. The one line was unblocked three times and then blocked again. I was at my local Vodashop in Ballito and at 15:00 was promissed the voice line would be unblocked. It is now 20:45, you guesed correct no luck. Was given feedback from the 111 operator I must call the forensics department on ********** . Well try the number and a message tells you " the number you have dialed does not excist". The sad part is that the voice line is one I gave to my 76 year old pensoined mother, she has now effectively been deprived of contact with anybody. I failed to understand that Vodacom on their own accord detected *****, blocked the account, but has no s****s to act on a reasonable request to let the unaffected line be unblocked. Its a no brainer. To add up to my frustration is when you get through to the call centre you have to listen very carefully to the operator as the whole call centre calls are clearly audioble in the background. This pathetic and most unproffesional service. Ridiculous is putting it mildly. No service but they still take your money. No Vodacom you are cracking at the seems at every level.