In correct invoice for 5 months

<p>I signed up for a new contract with Vodacom, through Mondo Mobile 6/1/2017, (R329 for 10 Gig any time) The agent said that it will take 3 - 5 working days to be delivered. The latest it will be delivered was 13/1/2017. It was only delivered at 16/1/2017 afternoon</p> <p>When I received it, I follow the instructions vut was unable to acitivate it. Call the call centre. They advise met to call l Activations at ********** to ask them to activate the sim card. Here, Roshila said the sim card is on a new System C3D and I must wait for 48 to 72 hours then it will be activated automatically. I wait and wait and call Vodacom again. During this effort, one of the agents inform me that I will receive 10 Gigs day and 10 Gigs night, and the price for this is going to be R499 pm. I explained to her that I agree on the R329 for 10 Gig anytime. After several calls and emails to several agents, and checking again and again, eventually on 29 January 2017, I received a call from Floyd Kobane, Sales Consultant, Bytes People Solutions, (who was very helpfull) and he confirmed that everything is solved with Vodacom regarding the price and package and I will only receive an account for R329 pm for 10 Gig anytime. (as a gift from Vodacom, it will appear on my invoice as 10 gig day and 10 gig night but the price will still be R329 pm). Since then, I am receiving accounts for R499 every month. I have been to a Vodacom store in Somerset Mall, who refuse to assist me, send me to a walk in customer call centre in Canal Walk, (50 km from where I live and 3 hours later in the traffic) just to discover that it is no longer a walk in customer call centre and I must call the accounts department again. (In the shop they can all see on the system that the package is for R329).. I call the accounts department again, they could not assist or understand, and pass me on to the billing department, which cut my call. I am so disappointed in kind or service. The amount of money I spend on calls and time out of work, to correct this, is ridiculous. I await Vodacom’s immediate response. All I ask is to correct my account and give me credit for the extra money they deduct every month. I do have reference numbers for all of these calls.</p> <p> </p>