JL
J L

1 reviews | Active since May 2017

17 May 2017, 11:01

In correct billing

<p>I got an upgrade from your Canal Walk store end of April month. The contract was for R408 p/m as it was a special running for the month. (R80 discount) on normal contract deal. I received my Invoice and I got invoice for R481. I have called numerous Vodacom numbers to get this fixed as this is NOT what I signed up for. I have been waiting for days now to have the accounts/ billing department to FIX this problem for me on my profile and still WAITING .... This is NOT acceptable that Clients who have been with the same network for years are being ******. Come on Vodacom sort it out otherwise I'm cancelling my contract and moving across to MTN.</p>

0
Replies (2)
Vodacom
Vodacom's reply17 May 2017, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 May 2017, 09:50
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,