In Bridge of contract - Fibre connection

We are on wifi fibre uncapped package with Vodacome...they are in bridge of their contract. Last month our Wifi was done for almost a week. Again towards month end we have our wifi now since Wednesday. I was told yesterday that our line is down. promised to be called back just past 11am, I got a call in the afternoon when no one was home to hep test the line telephonically. It is now 13:29 and no one has bothered to call to help today. I am going to consult a lawyer and take this now legal, maybe Vodacom will wake up as it seems they use Covid as an excuse to give shocking service yet we pay for it no matter what.