1 reviews | Active since May 2016

13 Apr 2017, 11:05

In breach of POPI

<p>I requested a copy of my contract or an invoice so I could get my device repaired at samsung.</p> <p>I was given the run around at the call centre till I spoke to a manager who gave me an email address.</p> <p>They wanted an affidavit for my contract to be released however they sent me another clients contract and id copy. I work in a bank and with the info vodacom has given me I can easily open an account and take outhe credit on that clients name.</p> <p>Its now over a month and vodacom is ignoring my emails..</p>

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2017, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 13:54
Official

Dear Junaid,

As discussed this matter will be addressed.

Regards,

Cassandra