In breach of contract!

Good day We recently upgraded our account from 10/10 to 100/100 and till date it has not been done, yet we are paying for it. Our speed jumps between 10 and 20 up and down. I have made Vodacom aware of this and till date since last email to Reyaad have not heard back from him? At no point have they even bothered to pick up the phone. How on earth can you charge us then not provide the upgrade, furthermore how can Vodacom take this long to resolve it. Please resolve asap! Correspondence below! Angela Scott <***> Attachments Wed, Sep 2, 8:12 PM (6 days ago) to *** Good evening Please note we have migrated on to 100 / 100 line as of 1 September and we are not even on 20 / 20. Please advise what is going on as we are paying for this expensive line which is non existent right now?

regards Angela ***

---------- Forwarded message --------- From: Angela Scott <***> Date: Wed, Sep 2, 2020 at 8:09 PM Subject: To: Angela Scott <***>

Angela Scott <***> Sat, Sep 5, 11:05 AM (3 days ago) to ***

790****235083

On Sat, 05 Sep 2020, 09:59 , <***> wrote: Good Day

Kindly be advised to send us the MAC address, ID number or Sales Order (SO) number to further investigate your Vodacom Fibre to the Home query.

The query will go into a closed not resolved status , please email requested info to *** for further investigation.

Regards Reyaad FTTH Support Vodacom Fibre to the Home ***