SB
Solita B

1 reviews | Active since Feb 2011

12 Nov 2018, 08:47

In Breach of Contract

I am very disgusted with Vodacom. I want to get out of this contract, because THEY are in breach of contract. In our area we are battling with signal. The contract states that they will deliver a service, like network coverage and I pay them a monthly fee. I complained about the poor network coverage 6 years ago, and I received messages that they are working on the problem. Well, it is getting worse by the day!!!! I complained again and first they just closed the case, when I complained, they said they can't get hold of me, well it is 50/50, my complaint is about poor signal so they will not get hold of me, and the other 50 is that actually one of their people did phone me and he said that he will send me a sms to which I have to respond with my GPS coordinates, guess what? I am still waiting. I want to migrate to MTN, because they deliver. Vodacom is busy *****ing my money and they couldn't care less!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply12 Nov 2018, 08:56
Official
Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        

Vodacom
Vodacom's reply12 Nov 2018, 15:15
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that we were unable to make contact with you. Please call 082135 for any further assistance 

Regards 
Consumer Website Team