1 reviews | Active since Sept 2017
In arrears with a nil balance
On Saturday I upgraded my contract online. On Wednesday I received my new phone which required a sim swop. Phoned that evening to do the sim swop, was told I couldn't as I am in arrears. Was amazed. Chap told me he could see I had paid on the 1st - balance was R0.00. Rang collections on Thursday. Was told all good I can do the sim swop. Rang Thursday evening was told that although account was current, status showed in arrears. I am NOT in arrears so why is that the status of my account. Not cool Vodacom!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team