JM
Johan M

1 reviews | Active since Mar 2018

06 Mar 2018, 12:06

In arears with Vodacom which I am not

My account with vodacom is always up to date. Receiced sms and call stating I am overdue. I also called the call center and collections which also states that I am not in arears. But according to my vodacom I am in arears. I made a paynent and it reflects on the vodacom statement. Please sort out this mess......

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2018, 12:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 08:49
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS