bB
bopheloo B

1 reviews | Active since Jun 2017

13 Jun 2017, 12:25

In Area's because they failed to debit then I personally paid in store.

<p>Hello</p> <p> </p> <p>I HATE VODACOM , it's really ripping people off. This is how it goes down , this is how they make big profits....</p> <p> </p> <p>They have a debit date AGREEMENT with you , they fail to debit, they charge you R100 for their failure to debit.</p> <p> </p> <p>I took initiative , PHYSICALLY went in store to PAY my contract on the 26th , then they still debited and I reversed the PAYMENT I had PHYSICALLY paid.</p> <p> </p> <p>Now I am told I owe an amount I know nothing about and no one can really explain this whole mess.</p> <p> </p> <p>I am currently sitting with a blocked PHONE that only works under WiFi.</p> <p> </p> <p>I have a lot of complaints... but for now il state this one.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2017, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2017, 08:40
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Consumer Website team