Improve processes

I recently signed up for a 24 month data contract with a device capable of picking up a LTE signal. I struggled with getting any connection only to find out that LTE was never enabled on my profile. <br> <br> Upon enquiry with the Vodacom outlet staff, I discovered that there is no checklist in place to ensure that when a device is set-up that all necessary checks are completed to ensure that I will not encounter any problems when I start to use the device. The staff member merely advised me to come in and they be able to assist me at the outlet when I enquired as to why the devise/profile was not set-up for the network contract signed up for. <br> <br> Why must the customer complain before the network is set-up properly, please improve your processes. <br>