Improper Fiber Installation of Fiber cables / *************

I've been in contact with Vodacom trying to resolve the issue of improper installation of Fiber cables since last year to date. This is an inconvenience, I had to put a driveway project on hold due to this problem. What is frustrating is that Vodacom isn't trustworthy, they have been issuing useless Ref Numbers every time I'm in contact with them. I've sent several emails nothing has been done, yet I'm paying for their unprofessional services.