DK
Dianne K

1 reviews | Active since Jan 2013

05 May 2015, 13:02

Impressed - ***

Hi, I ported my number from MTN to Vodacom yesterday. In the usual Vodacom Style my port went through without a hiccup. Today I called the call centre to have my clip activated and the agent who assisted me Thabo, his computer froze up. He apologised so much I almost thought the building was on fire. He promised to call me back within a few minutes he just wanted to reboot his system. Within five minutes he called me back and my CLIP was activated and my request to have my statements emailed DONE. .<br> <br> In my opinion, my previous service providers should come to your call centres for training. The calls actually get answered.... Well done, I am glad to be back at Vodacom!<br> <br> Thank you Thabo

0
Replies (1)
Vodacom
Vodacom's reply05 May 2015, 15:49
Official
Hello Dianne99,

Thank you for taking a moment to provide this feedback.

We do value your feedback will ensure that it reaches Thabo and his line manager.

Kind regards,

Vodacom Consumer Website Team.

Best regards,