Impossible to upgrade - full of excuses - pathetic and unorganized!

<p>I've been trying to upgrade my contract on 3 separate occasions now, and still struggling to get my upgrade through.</p> <p> </p> <p>First I tried to upgrade online, did the confirmation, received my order letter, but when I called in the next day to find out about delivery I was told they cannot pick up the order.</p> <p> </p> <p>So I tried to do the upgrade via telephone, and eventually managed to get another order number - but now I was told that they do not have stock of the Frontier watch so I will have to wait 2-3 weeks. I phoned in today to find out if the might have stock yet only to be told, sorry but your order has been canceled. I never canceled the order and neither did anyone let me know of a cancellation.</p> <p> </p> <p>I tried to upgrade again over the phone but now I was told that I will be called back.</p>