1 reviews | Active since May 2012
Impossible to upgrade
<p>I have a complaint I am trying to do an upgrade on ********** 858 I called Vodacom on Saturday and was told if I upgrade now I will have a handset fee of R96 still to be paid on the first of July, which I am fine with. I went into a Vodacom shop on Sunday and they checked the system and it was the same. I am after the P10 but the special was with a P8 Lite which I do not want so I decided to wait until the new specials were out. Now I am told by the shop if I upgrade now I have to pay R290 for two months handset fee. I called Vodacom customer care and I was told I have to pay R250 for one month but she could not process it I have to call ********** 4. I called them and I was told I do not have to pay anything but you do not have the P10 online you only have the P10 Lite which I do not want. WHO AM I TO BELIEVE? Can you understand why I am frustrated and confused who do I believe how can I be told so many stories its pathetic. I have been with Vodacom for over 20 years and have never experienced anything like this. I am considering cancelling my contracts one by one with you and I have 5 contracts. I have never missed a payment and always paid on time with a debit order. I would appreciate some feedback as soon as possible</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Gail
As discussed, this matter has been resolved.
Regards,
RJ
Hi Gail
As discussed, this matter has been resolved.
Regards,
RJ
Hi Gail
As discussed, this matter has been resolved.
Regards,
RJ
Hi Gail
As discussed, this matter has been resolved.
Regards,
RJ
