GB
Gail B

1 reviews | Active since May 2012

07 Jun 2017, 16:00

Impossible to upgrade

<p>I have a complaint I am trying to do an upgrade on ********** 858 I called Vodacom on Saturday and was told if I upgrade now I will have a handset fee of R96 still to be paid on the first of July, which I am fine with. I went into a Vodacom shop on Sunday and they checked the system and it was the same. I am after the P10 but the special was with a P8 Lite which I do not want so I decided to wait until the new specials were out. Now I am told by the shop if I upgrade now I have to pay R290 for two months handset fee. I called Vodacom customer care and I was told I have to pay R250 for one month but she could not process it I have to call ********** 4. I called them and I was told I do not have to pay anything but you do not have the P10 online you only have the P10 Lite which I do not want. WHO AM I TO BELIEVE? Can you understand why I am frustrated and confused who do I believe how can I be told so many stories its pathetic. I have been with Vodacom for over 20 years and have never experienced anything like this. I am considering cancelling my contracts one by one with you and I have 5 contracts. I have never missed a payment and always paid on time with a debit order. I would appreciate some feedback as soon as possible</p>

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Replies (3)
Vodacom
Vodacom's reply08 Jun 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jun 2017, 08:22
Official

Hi Gail

As discussed, this matter has been resolved.

Regards,

RJ

Vodacom
Vodacom's reply18 Jun 2017, 08:23
Official

Hi Gail

As discussed, this matter has been resolved.

Regards,

RJ