MR
M. Rahim

1 reviews | Active since Jun 2009

16 Jan 2017, 14:19

impossible to upgrade

<p>its impossible to upgrade with vodacom. do they not want business??? 1st did the upgrade online. there was a system error so it had to be reversed. still waiting for the upgrade charges to be reversed! Then did the upgrade over the phone. 2 weeks now and no word on whether is approved and delivery of my phone. every time i call get pushed to a different department. was told several time they’ll call me back but obviously this never happens! pathetic service! </p>

0
Replies (2)
Vodacom
Vodacom's reply16 Jan 2017, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jan 2017, 12:32
Official

As per telephonic discussion,credits processed.

Best regards,