Impossible to Upgrade

My contract expired in March 2017 already. I went to Vodacom Clearwater Mall on Wednesday, 6 Dec to upgrade my contact. I opted for the Iphone 8 Plus 64GB and uChoose more Data Contract 4GB @ R 1,089.00 per month. I was advised that they do not have stock of the phone, but it will be ordered and I will be contacted on Friday, 8 Dec to collect. I received a quote in the interim regarding the upgrade via e-mail.

On Friday when I followed up where my phone is, I was advised that they did receive stock but not the one I requested. I then advised the consultant that I will go to another store who has stock. I then contacted Key West and established stock.

I went to Key West later the afternoon to collect the phone only to be advised that the initial quote from Clearwater first need to be cancelled - which cannot be done by the store as they are online and Head Office refuses to do it. Further to this, I was advised that I cannot get the package at R 1,089.00 as quoted initially, and it will now be R 30.00 per month more.

I have had it with Vodacom. Not only are you busy wasting my time but also going back on a quote initially provided - I am sure the NCC will NOT be happy to hear about this.

I need Vodacom to change my contract sim card to prepaid in order to transfer my number to a new service provided with better rates, customer services and STOCK! Also proceed to cancel my agreement with Vodacom.