1 reviews | Active since May 2015
Impossible to upgrade!
<p>It seems impossible to upgrade with Vodacom. My contract has been moved from my 'service provider' Nashua Mobile to Vodacom direct and since this happened I have had endless issues. From not receiving any invoices/statements to unauthorised changes to my account and now I find it impossible to upgrade.</p> <p>I have contacted ********** and ********** 4 so many times I have lost count - only to either be cut off or transfered to a non existing extention as I have now been "moved to the new system" and nobody seems to be able to assist.</p> <p>I have even requested a few "call backs"....but that doesn't seem to happen either!</p> <p>AND due to my contract being moved to the new system, I am told I can not upgrade via the vodacom online upgrade facility....!</p> <p>Being 180km from town, I can't just "pop in" to the nearest vodacom shop for assistance - HOW CAN AN UPGRADE BE SO DIFFICULT!!!!???</p> <p>Vodacom direct is definately not the answer - you are just another number.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So finally someone phoned me to assist with an upgrade.
It is now nearly a month later and I am still not able to use the new phone....the sim has been 'blocked' by vodacom.
I was assured there would be no additional charges to upgrade, but an invoice of R971.15 was charged!!!!!!! I have requested this to be reversed, being told it will take about 7 days. Still nothing has been done!
Trying to get help is impossible, I have been sent from upgrades to call centre (and cut-off) more times than I care to remember!
When did the service become non-existant!?
So finally someone phoned me to assist with an upgrade.
It is now nearly a month later and I am still not able to use the new phone....the sim has been 'blocked' by vodacom.
I was assured there would be no additional charges to upgrade, but an invoice of R971.15 was charged!!!!!!! I have requested this to be reversed, being told it will take about 7 days. Still nothing has been done!
Trying to get help is impossible, I have been sent from upgrades to call centre (and cut-off) more times than I care to remember!
When did the service become non-existant!?