Impossible to talk to a customer care agent at Vodacom

Item: Vodacom
Rating: 1
Author: Nhlanhla M

Impossible to talk to a customer care agent. I keep being referred to a clueless automated bot called tobi. Worst customer care I have ever experienced. I need details regarding why my debit order is not going off. Such a simple request.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

20 May 2024, 14:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 May 2024, 14:06

Official