1 reviews | Active since Mar 2011
Impossible to take a new contract with Vodacom
I’ve been trying to upgrade from pre paid to contract since the beginning of June 2022.
I spoke to Tinotenda Chikaonda. He gave me a deal on the phone, however he said that Vodacom needed more details. After never receiving the detail required. I again contacted Vodacom upgrades department and an agent advised me on what documents is required. They gave me the wrong email address for Tino. Email kept returning, that the adress doesn’t exist. Phoned again, got the correct email for Tino, sent the documents. No reply, after multiple emails and weeks of struggling to reach Tino, he advised me to go to a Vodashop to verify my details. I went to the Vodashop, they verified my details. I mailed Tino, and phoned Upgrades several times to leave a message for Tino to contact me. Nothing Several emails to Tino and customer care, another week has passed since verifying my details in branch No phone call yet. Getting a contract with Vodacom feels impossible
The deal offered by Vodacom expired due to Tino not returning any emails or calls.
I explained to him that this is not due to a lack of effort on my side, rather his.
I also aked to be transfered to a rating system, he then said it didn’t work and hung up the call
The deal offered by Vodacom expired due to Tino not returning any emails or calls.
I explained to him that this is not due to a lack of effort on my side, rather his.
I also aked to be transfered to a rating system, he then said it didn’t work and hung up the call
