ZA
Zahira A
1 reviews | Active since Jan 2019
29 Dec 2021, 12:24
Impossible to speak to humans at vodacom callcenter
Everytime i call 135, its impossible to speak to a human. Its like there are no humans working at these call centers. there is absolutely no option to speak to an agent!
I bought a cell phone a year ago, its network locked. After activation of the sim, i received an SMS,stating that the phone can be unlocked after a year, after which i must call in and get the unlocking code. How do i do this when there is no option to get the pin to unlock the network? There is no option to speak to any human too.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Dec 2021, 14:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZA
Zahira A's updateReviewer Update
31 Dec 2021, 13:33Good Day
Thank you for getting back to me.
An agent called and gave the code to my mum.
I tried a different sim. As soon as the phone starts, it says
Enter SIM ME lock [NP]'
Whats this exactly? My sim does not have a pin lock.
However i tried the code that was given to my mum, it says wrong code.
If you do call at any time, kindly call after 11am.
Also why is there no option to speak to an agent when one dials 135? The options given by the recording does not cover many issues. I brought this to the attention of the agent last month, she said follow the prompts but whats the point when the prompts do not suit ones requirements?.
Theres no option for billing department or a department to unlock the vodacom locked phone ,no option to speak to agent.
Awaiting your response
Thank you
Thank you for getting back to me.
An agent called and gave the code to my mum.
I tried a different sim. As soon as the phone starts, it says
Enter SIM ME lock [NP]'
Whats this exactly? My sim does not have a pin lock.
However i tried the code that was given to my mum, it says wrong code.
If you do call at any time, kindly call after 11am.
Also why is there no option to speak to an agent when one dials 135? The options given by the recording does not cover many issues. I brought this to the attention of the agent last month, she said follow the prompts but whats the point when the prompts do not suit ones requirements?.
Theres no option for billing department or a department to unlock the vodacom locked phone ,no option to speak to agent.
Awaiting your response
Thank you
ZA
Zahira A's update31 Dec 2021, 13:33
Reviewer Update
Good Day
Thank you for getting back to me.
An agent called and gave the code to my mum.
I tried a different sim. As soon as the phone starts, it says
Enter SIM ME lock [NP]'
Whats this exactly? My sim does not have a pin lock.
However i tried the code that was given to my mum, it says wrong code.
If you do call at any time, kindly call after 11am.
Also why is there no option to speak to an agent when one dials 135? The options given by the recording does not cover many issues. I brought this to the attention of the agent last month, she said follow the prompts but whats the point when the prompts do not suit ones requirements?.
Theres no option for billing department or a department to unlock the vodacom locked phone ,no option to speak to agent.
Awaiting your response
Thank you
Thank you for getting back to me.
An agent called and gave the code to my mum.
I tried a different sim. As soon as the phone starts, it says
Enter SIM ME lock [NP]'
Whats this exactly? My sim does not have a pin lock.
However i tried the code that was given to my mum, it says wrong code.
If you do call at any time, kindly call after 11am.
Also why is there no option to speak to an agent when one dials 135? The options given by the recording does not cover many issues. I brought this to the attention of the agent last month, she said follow the prompts but whats the point when the prompts do not suit ones requirements?.
Theres no option for billing department or a department to unlock the vodacom locked phone ,no option to speak to agent.
Awaiting your response
Thank you
ZA
Zahira A's updateReviewer Update
05 Jan 2022, 12:17Im still waiting for Vodacom to call me about the sim me lock to unlock the network .
Thank you
Thank you
ZA
Zahira A's update05 Jan 2022, 12:17
Reviewer Update
Im still waiting for Vodacom to call me about the sim me lock to unlock the network .
Thank you
Thank you
ZA
Zahira A's updateReviewer Update
12 Jan 2022, 08:31Still no reply from Vodacom .no way to speak to an agent.
ZA
Zahira A's update12 Jan 2022, 08:31
Reviewer Update
Still no reply from Vodacom .no way to speak to an agent.