IMPOSSIBLE TO SOLVE A PROBLEM

After feedback was given and confirmed that the billing info on the vodacom app is wrong, well it appears not to be true. With my bill out, the thing I was complaining about, is now affecting me. The other thing is also the insurances from finrite that is not correctly admistered on my cellphones. Why when I complaint, I am told that it's not the case, but when it happens, I must eccept it. No!! It is really time for the consultant, Reginald Mnyama to come to the party. 3 months after upgrade and every month different charges. This is not ecceptable. You can also get all recordings on what was aggreed but what is happening on *** was never aggreed for the last couple of months. Complaining seems like its not working, because how can you say the same thing over and over and nothing is happening. What the hell is this. Vodacom you costing me money with the negligence of your staff. Damn man. Why is it always the case when, the feedback you get is not the truth. Just last week I was told the billing is wrong and a week later, I am charged the same amount. Like I said since the start of my upgrade the billing monthly is different.