Impossible to redeem my hard earned Voda Points
I received an sms to say I have Voda points expiring soon. I called Vodacom’s call centre to ask how to redeem them and was told to download the Vodapay app, but it is not available in the USA Apple app store (which is what my phone is linked to). Now what do I do to redeem my hard earned points? And how can I prevent my Voda points (5288 points) from expiring shortly. How do I know the link I was sent with the sms is not *****?
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Replies (4)
Vodacom's replyOfficial
24 Oct 2025, 09:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2025, 09:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
24 Oct 2025, 10:09I CANNOT access the Vodapay app, as my Apple store is registered in the USA and your app is not available on the USA apple app store. How do I access the app if I cannot download it?
's update24 Oct 2025, 10:09
Reviewer Update
I CANNOT access the Vodapay app, as my Apple store is registered in the USA and your app is not available on the USA apple app store. How do I access the app if I cannot download it?
's updateReviewer Update
25 Oct 2025, 20:26I have an SA issued device!!!! My app store is the USA apple store. I am not the only person in South Africa with their apple account on the USA store and yet my Vodabucks will expire because you changed your app and I can no longer access my points!!!!
's update25 Oct 2025, 20:26
Reviewer Update
I have an SA issued device!!!! My app store is the USA apple store. I am not the only person in South Africa with their apple account on the USA store and yet my Vodabucks will expire because you changed your app and I can no longer access my points!!!!
's updateReviewer Update
25 Oct 2025, 20:26And by the way NO ONE CONTACTED ME AT ANY TIME FROM VODACOM!
's update25 Oct 2025, 20:26
Reviewer Update
And by the way NO ONE CONTACTED ME AT ANY TIME FROM VODACOM!