DH
David H
1 reviews | Active since Jul 2012
01 May 2020, 05:12
Impossible to reach Vodacom from overseas
I am currently out of the country (with no return date in sight due to border closures). I am finding it impossible to contact Vodacom telephonically to request assistance with my account (and the fact that there is no Vodacom e-mail address nor live chat available exacerbates the matter).
All numbers on the the website return an engaged signal including the international dialling option (+27 82 135). I am dialling from an international no. as my Vodacom no. does not have international roaming acitivated (for the very reason that I suspected it would be near impossible to de-activate when required).
@Vodacom, please revert with a functional call centre no. or e-mail address as a matter of urgency.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 May 2020, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 May 2020, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DH
David H's updateReviewer Update
06 May 2020, 01:53@Vodacom, thank you for responding on Hello Peter however please note that no e-mail has been received from yourselves which you advised had been sent. Kindly resend the e-mail. Please also advise an e-mail address and/or a functional telephone no. (which I can use to contact you from abroad).
DH
David H's update06 May 2020, 01:53
Reviewer Update
@Vodacom, thank you for responding on Hello Peter however please note that no e-mail has been received from yourselves which you advised had been sent. Kindly resend the e-mail. Please also advise an e-mail address and/or a functional telephone no. (which I can use to contact you from abroad).