Impossible to port. Trying for days

I'm terribly disappointed by the service received at Vodacom Promenade Mall. I have been trying to open a new contract And keep my old Telkom mobile no. I have two existing Vodacom contracts. Ive been to the store every day for 3 days and contacted call centre. Does Vodacom not want to open new contraces<br> Surely there should be simple procedures in place.