JK
Justin K

1 reviews | Active since Sept 2013

03 Mar 2016, 16:08

Impossible to port out a number from Vodacom

Vodacom, as a business you are the most frustratingly useless company I've had the misfortune of dealing with! The only consistency in dealing with your \customer service\" is that every person I speak to gives me a different story about the same issue!<br> <br> For over a month now I've been trying to port my existing number over to a different network (for various reasons I'm unhappy with Vodacom, incl. poor service) and the porting of my number has been consistently blocked by Vodacom. I was first told I need to cancel my contract (it was an old month to month top-up contract), I had to wait 3 weeks for that to happen, then it was cancelled to prepaid, at which point it moved to a \"new\" system which blocked the port again after numerous attempts from the other network. Yesterday I was told my number would be moved back to the previous system for the port to work. Again today the port was declined by Vodacom. Today I was rather rudely told that my number is stuck on a new system which is still being developed and customer numbers cannot be ported for at least a few months until the system is fully functional! This is a HUGE inconvenience to me!<br> <br> I give up! I will NEVER use Vodacom again!"

0
Replies (1)
Vodacom
Vodacom's reply04 Mar 2016, 07:09
Official
Hello justindeklerk,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team