1 reviews | Active since Sept 2013
Impossible to port out a number from Vodacom
Vodacom, as a business you are the most frustratingly useless company I've had the misfortune of dealing with! The only consistency in dealing with your \customer service\" is that every person I speak to gives me a different story about the same issue!<br> <br> For over a month now I've been trying to port my existing number over to a different network (for various reasons I'm unhappy with Vodacom, incl. poor service) and the porting of my number has been consistently blocked by Vodacom. I was first told I need to cancel my contract (it was an old month to month top-up contract), I had to wait 3 weeks for that to happen, then it was cancelled to prepaid, at which point it moved to a \"new\" system which blocked the port again after numerous attempts from the other network. Yesterday I was told my number would be moved back to the previous system for the port to work. Again today the port was declined by Vodacom. Today I was rather rudely told that my number is stuck on a new system which is still being developed and customer numbers cannot be ported for at least a few months until the system is fully functional! This is a HUGE inconvenience to me!<br> <br> I give up! I will NEVER use Vodacom again!"
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
