Impossible to make contract returns with Vodacom/Hallamrk

I received a call from a sales lady who offered a contract for Mecer Wizard with a Vodacom modem. When i received the package, the modem was not working and had less data being provided than what i had been told. I then called Vodacom to return the package and what happened was a nightmare.

My first call was on 2 July 2021, 9 days after I had received the laptop and modem. The lady I spoke to said she will get their team to arrange for a pickup in the next 3 working days. Then on Thursday 8 July-2021, I decided to make a follow-up since no pickup was made.

I called first through Vodacom (***4) then spoke to a lady who told me that my call that i had made some last week to cancel the contract was not processed because this was the wrong department. She then referred me to Hallmark number ***. I was on that call from 1020am until 1127am before anyone answered. I asked who I was speaking o and the lady was so rude she refused to give a name and after giving her my details she said she will let the consultant who sold me the Mecer Wizard call me back, I insisted that I would hold and the after holding for some time the phone was cut.

I called again, I was referred to a *** number, that is hardly answered. You will need lots of airtime because all you get is "thank you for your patience". I waited for almost 40 minutes on the second call then when I was answered I was referred to someone. The phone then cut soon after (not because I had run out of airtime, I truly do not know what happened).

I tried calling again on the direct number *** and also *** and for 30 minutes I did not get a response.

I believe this is meant for people to give up and take the products, and deter people from returning any goods. I made my first call well within the 14 days and I am still waiting for the goods to be taken back as per their policy. This is disgusting and I am not paying for a product that does not perform to what I was sold. I think getting products from Hallmark/Vodacom, you have to think carefully about them because they will make your experience of returning these a terrible nightmare, you also needs airtime to last you hours on the phone to get them to answer.