GC
Gerjo C

1 reviews | Active since Sept 2021

15 May 2023, 13:56

Impossible to get out of contract

Vodacom only cares about money. Getting out of a contract is impossible, does not matter what one's circumstances are. Be very careful before signing a contract - cellphone or internet - with this network provider. I have to move to a farm where there is NO Vodacom reception at all. I made it clear to Vodacom that I cannot use the internet anymore as there is no coverage (their fault) - but they still hold me accountable for the contract.. It is not my fault that I cannot continue with this service.. How is this right?

0
Replies (1)
Vodacom
Vodacom's reply15 May 2023, 14:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team