Impossible to get my fiber

After having struggled for weeks to get my fiber line activated I am at my wits end.

I have an un-activated fiber line in my home. This was installed by vodacom last week (Even though afterwards vodacom assured me all my tickets were closed long before)

ALL I need is a router, a username and password and for them to activate the line. Hell I even have my own router and I am happy to just connect. THATS ALL. I have no other requirements!! Why is it so difficult?

I even closed my original sales order (Hello Peter history: https://www.hellopeter.com/vodacom/reviews/vodacom-fibre-absolute-worst-experience-ever-*** ) as advised by vodacom and opened a new one to start the process fresh. Yet every time I phone them, the person at the other end promises to email me, or phone me back and nothing happens (Thanks Thembela Toto and Zimkhitha Maseti for nothing). I am forced to phone back in, explain to them the situation to a new person, who then ends up being confused because the long line of agents that I have spoken to in the past havent logged the history in their tickets, or havent closed tickets properly, or closed tickets that arent supposed to be closed.

What is a person supposed to do? I am forced to use Vodacom as they are the only Fiber infrastructure provider in my area, and the LTE signal in my new residence is atrocious.

PLEASE FOR THE LOVE OF GOD CAN NO ONE HELP ME?! There must be someone that can activate a simple fiber line and have a router delivered!!

Someone please phone me, email me, whatever, just please help!