impossible to get hold of the acquisition dept

what a mission/farce to try get hold of this dept to find out why an additional line application thru game department stores is constantly pending and not being approved for a small R99 a month contract <br> when someone earns R21000 a month they do NOT expect to have hassles like this nor do they expect the call centre 111 to take a 30min call before resolving nothing for the client ... why does vodacom make everything impossible? please get ACQ dept to call me back asap as I am leaving for overseas and want to be able to communicate with my family while i am away from next week